WEB PORTAL DEVELOPMENT SERVICES

When Your Business Needs a Portal

A customer portal is a critical online tool that gives customers access to information from their online profiles. It can also come with various functions allowing them to manage the service. Customer portals are now becoming critical for many businesses rather than a convenience feature. Some reasons a business may need one include: 

• To offer better self-service: Is the customer support department dealing with too many repetitive and trivial requests? It may be time to look into developing a customer portal with self-service features. It can have a knowledge base, support articles, videos, tutorials, and up-to-date product documents. The user tool can even host online communities where customers can interact with each other and respond to questions. 
• To provide a better way of creating and tracking support tickets: The portal may allow customers to initiate tickets and track their resolution. They will be more patient, knowing that their needs are being addressed. It can even maintain a history of past requests, reducing repetitive inquiries. 
• To distribute updates, documents, files, etc.: The solution can serve as a great communication tool in industries where the business needs to inform the customer of the progress or distribute any policies or official documents. For instance, a car insurance company portal can allow users to download their policy documents. A solution built for a credit repair company can allow customers to track the progress of the filings. 
• To manage the service: Customers don’t always need to call customer support reps or business managers to perform basic functions such as viewing their account balance, accessing invoices, confirming payments, and more. Put them in the driver’s seat with a custom solution with the required features to help them manage their service.